RETURNS & EXCHANGE


RETURNS & EXCHANGE

What is the return policy?

We take great pride in our reputation for quality and excellent value. For incorrect or defective items shipped, we have a 14 day return policy upon receipt of order by the customer, subject to the following terms and conditions:

  • Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.
  • Any item that you received with tags attached must be returned with those tags intact.
  • Items purchased as part of a set or multi-item pack have to be returned as a whole set.
  • This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on Homanz.com.
  • Both delivery and return shipping charges are responsible by the buyer.
All returns will be reviewed first by Homanz.com and we reserve the right to perform remedies including:
  • Replacing the product with a new item of the one with lower price, or
  • Refund in cash less all shipping and administrative fees.

How do I return an item?

For all return requests, please download and email the signed return form to us, including your contact details, Order ID and the reason for return.

We will inform you once the item has been received and proceed with the refund if applicable.

Download here : RETURN FORM - ENG.pdf